Decide the metrics before launch, record the baseline, and review weekly. Otherwise the pilot ends with opinions instead of evidence.
Measure
- Volume handled and share completed without human help.
- Accuracy — sampled and checked by someone independent.
- Cycle time from receipt to completion.
- Human time per item, including review and correction.
- Exceptions by reason.
- User feedback from the people who work alongside it.
A pilot should end with a decision: scale, adjust or stop. Write the criteria for each in advance.