Customer onboarding and know-your-customer checks involve reading identity documents, comparing details across forms and chasing missing items. Much of it is preparation, which suits automation, while the approval decision belongs to a trained person under the bank's policy.
What the assistant can do
- Classify incoming documents and flag what is missing.
- Extract fields and compare them across documents, highlighting mismatches.
- Draft a case summary with evidence links for the reviewer.
- Send clear, templated requests for missing information.
What stays with people
- The approval or rejection decision.
- Judgement on risk indicators and escalations.
- Any contact that requires an accountable officer.
Banks have model-risk and data-protection obligations. Involve compliance from the first design review and keep full logs of what the system showed the reviewer.