Leave balances, expense rules, benefits and onboarding steps consume HR time and make employees wait. A policy-grounded assistant can answer the routine questions around the clock.
Design
- Answer only from approved, dated policy documents, with a link to the source.
- Respect country and role differences in rules.
- Hand off sensitive topics (grievances, health, termination) to a person immediately.
- Do not expose personal records unless the user is authenticated and permitted.
Tell employees what the assistant is, what it can't help with and how to reach a person. Trust depends on being clear.