Maintenance knowledge is scattered across manuals, past work orders and experienced people. A grounded assistant helps technicians find the right procedure or the last time this fault occurred.
Design
- Index manuals, work orders and procedures with machine, model and date metadata.
- Answer with citations to the exact page or work order.
- Support voice and mobile use for hands-busy settings.
- Show safety warnings prominently and never paraphrase safety-critical steps.
Cautions
- Link to current documents only; superseded manuals cause errors.
- The assistant advises; the technician follows the approved procedure.
- Capture technicians' corrections to improve the knowledge base.
Test on real fault descriptions from past work orders before putting it on the floor.