During a busy service, nobody answers the phone, and guests who don't get an answer book elsewhere. A messaging assistant can answer routine questions at any hour and capture bookings into the system the team already uses.
Good fits
- Opening hours, location, menu and dietary questions — answered from your own content.
- Table requests — checked against availability and confirmed or queued for staff.
- Changes and cancellations — handled with the same rules staff apply.
- Group and event enquiries — collected and handed to a person with the details filled in.
Keep with staff
Allergy confirmations, complaints and special arrangements should go to a person, with the conversation attached. The assistant should say plainly when it doesn't know.